No, it's ranting about something completely unrelated to the original reference that he gave. The email to Steve Jobs is from a person that is frustrated with something that a lot of people have been frustrated with at one point or another: "Why should I have to shell out $X (where X is a non-trivial amount) just for you to give me an estimate of how much more money it will take to fix the issue, or even to just tell me whether the problem is fixable or not?" The idea that someone like this is looking for a 'free ride' or to get 'something for nothing' is disingenuous. The people are just looking for "it will cost $X to fix" or "it's not fixable, you're screwed", not, "Well.... I could look at it and tell you what I think... But it's gonna cost ya."
Diagnosis is work. It costs something. Some businesses roll the cost of diagnosis into marketing expenses ("Free evaluation!"); others won't (e.g., my auto mechanic or my doctor). This guy was asking for a "free" diagnosis. That said, if he had AppleCare, even if the damage was his fault, my internal "fairness" compass says providing the diagnosis for free seems fair even if the repair isn't (what if the water isn't the problem and it's just a loose connection or a known bad part?).
I'll grant you that there are more details to the user's problems -- that $300 is scandalous, and I grant that too -- but it's still not the point of the post. If you want to say that he shouldn't have posted because he gave an incomplete picture, then I suggest you read some of his other posts to see where this fits in. That's the best I can do. And I thank everyone for posting the material that wasn't in his post.
I disagree. The reason I cliked on the link (and I suppose several other people will too) was to read Steve Jobs's responses (as suggested by the title of the post), not some guy's rant about Steve Jobs's responses
