This is a company that just a year ago was making almost all of its revenue off of the Magento platform, and they are one of the most-respected brands in that community. Not a good sign for Magento.
We're nothing if not blessed by a vocal community, many of whom - like Karen - have their livelihoods as well as the livelihoods of employees to look after.
Karen raises some valid points. Others have raised some additional points as well as counterpoints:
One of their biggest vendors, WebShopApps, happened to write a pretty scathing open letter to Magento yesterday if you're interested:
http://webshopapps.com/blog/2017/01/what-magento-should-spen...
This is a company that just a year ago was making almost all of its revenue off of the Magento platform, and they are one of the most-respected brands in that community. Not a good sign for Magento.