"We always grandfather our customers anytime we change our prices; however, in our ToS we do reserve the right to change our prices for existing customers as long as we notify them first."
What? You grandfather your customers, but reserve the right to increase your prices for them as long as you let them know? That doesn't make sense.
I think he means they have reserved the right to change prices for existing customers, but choose not to do so as a general rule. If they ever are in a situation where they need to change pricing for existing customers, the TOS would allow them to do so.
What? You grandfather your customers, but reserve the right to increase your prices for them as long as you let them know? That doesn't make sense.