>Instead of our intended result, many of you read my Tuesday e-mail and thought, “You want to send me a big bill for something that I didn’t order and haven’t agreed to? WTF?”
The above line makes no sense. The apology never actually mentions what the "intended result" was. The intended change was exactly what the customer thought it was. Zendesk intended the result to be the customers just shut up and take it. Zendesk just couldn't cope with the customer reaction.
The above line makes no sense. The apology never actually mentions what the "intended result" was. The intended change was exactly what the customer thought it was. Zendesk intended the result to be the customers just shut up and take it. Zendesk just couldn't cope with the customer reaction.