I manage my company's G Suite account, and their support hasn't impressed me. We were initially unable to set up DKIM. The page to generate the DNS record kept returning a strange error code. I talked to support they were friendly and apologetic, but the issue took months to fix. Every time I followed up I was told they hadn't even heard back from the engineers, which gave me the impression that the support department doesn't have much pull in the organization.
I manage my company's G Suite account, and their support hasn't impressed me. We were initially unable to set up DKIM. The page to generate the DNS record kept returning a strange error code. I talked to support they were friendly and apologetic, but the issue took months to fix. Every time I followed up I was told they hadn't even heard back from the engineers, which gave me the impression that the support department doesn't have much pull in the organization.