It has nothing to do with entitlement, I am pretty sure a lot of people would be surprised to know that their gmail account could be given to someone else at random.
A lot of people are surprised about a lot of things - most people don't know what's in their food, just off the top of my head - but that doesn't mean they have some right to have things they way they thought they were. There's just so far a sense of outrage will take you.
