I enjoyed this, but I think the author wants Google Docs to suck more than it really does in order to fit the narrative; I love google docs, even if it wasn't the first to get real time collaborative editing to work smoothly.

The UI for sharing a document (especially with users outside @gmail.com) is too complicated for mere mortals, such as me, to make work. I'm told it can be done, but it's as good as missing.

Really? Is hitting "share" and then setting the permissions to "Anyone with the link" that baffling?