> People must be held accountable to have good incentives to reduce such outtages in the future.
Holding specific people "accountable" for outages doesn't incentivize reducing outages; it incentivizes not getting caught for having caused the outage.
As a result, post-mortems turn into finger-pointing games instead of finding and resolving the root cause of the issue, which costs the company more money in the long run when a political scapegoat is found but the actual bug in the code is not.
Holding specific people "accountable" for outages doesn't incentivize reducing outages; it incentivizes not getting caught for having caused the outage.
As a result, post-mortems turn into finger-pointing games instead of finding and resolving the root cause of the issue, which costs the company more money in the long run when a political scapegoat is found but the actual bug in the code is not.