I've heard the Comcast "retention agents" have a quota or retentions vs cancellations they must maintain, hence ask the disconnected
cancellation calls.
For a time, I resorted to having an attorney cancel my Comcast service to ensure it actually happened.
But once, months after the attorney forwarded my Comcast cancellation confirmation, I received a notice from a collections agency for the exact Comcast account I had cancelled. The attorney took care of that too.
My new (and best) method for dealing with Comcast is to use a fake name and social. I've been using the cats' names for the past few years, and it works great!
I recently wanted to quit Comcast service at one of my properties, so I went online to chat. No agents available, so I just removed my credit card from the account and stopped paying. They'll figure it out eventually. And good luck of they're going to try to collect from Westley the Cat. He's unemployed.
I recall when I signed up for 24 Hour Fitness many many years ago. They wanted my social security number, which I refused to give, so the employee just put some random number down. Turns out they needed it because my membership was a "loan" for the whole cost over X number of years, which I pay back every month with the membership fees. I have no idea how that fake number managed to get through their system.
For a time, I resorted to having an attorney cancel my Comcast service to ensure it actually happened.
But once, months after the attorney forwarded my Comcast cancellation confirmation, I received a notice from a collections agency for the exact Comcast account I had cancelled. The attorney took care of that too.
My new (and best) method for dealing with Comcast is to use a fake name and social. I've been using the cats' names for the past few years, and it works great!
I recently wanted to quit Comcast service at one of my properties, so I went online to chat. No agents available, so I just removed my credit card from the account and stopped paying. They'll figure it out eventually. And good luck of they're going to try to collect from Westley the Cat. He's unemployed.