I've had similar experiences with git or other tools - not being able to help a junior dev because the GUI they're using is obfuscating whatever it is the underlying tool is trying to do. I think the irony is that we've got this insanely complex version control system that actually could have several valid use cases for what is likely a common path for users in a GUI.
I'm also not sure referring to people as "noobs" is going to help you empathize with their difficulty. ;)
Eh, that term seems to have fallen out of favor compared to when I was a growing up but I don't think it necessarily has a negative connotation.
I remember being in programming and software related IRCs at 10-11 years old having no earthly clue what in the fuck I was doing, asking adults questions and getting called a "noob".
Well, yeah, it was true. (I also made damn sure they had no idea I was a child.)
They could have said "inexperienced person" but that's not got quite the same ring and people are lazy, aye? Haha
My personal experience around noob is covered by the ones I found on ~~most~~ edit: the most high search-ranked online explanations: Mostly negatively conotated, deregatory version of newbie. Often associated with people not sufficiently able to learn or at least not learning on their own.
I've been around long enough and in enough circles that I have seen 'noob' go from mildly chiding to full-on insult. It used to be that in some communities, being referred to as a noob was a sort of "hey check out the new guy" ribbing. A noob was just someone starting out, a neophyte. It was the impatient and rude who later decided that being a noob was a bad thing.
I often see people self-describe as noobs when asking technical questions, for example in programming Reddits. I couldn't say that I understand the reason for it, though.
“Hey can you help me? I stood up a kratr pod and it’s lined to fundle but for some reason when I try to press the bin tree to the overlay layer the reznik instance on my laptop says ‘out of tokens’. Have you ever encountered this?” No, no I have not.
Having been troubleshooting computers since I was literally 8 years old (like I'm sure many of us here have) I feel reasonably comfortable I could at least be helpful solving this problem as well.
Every problem I have to troubleshoot is almost by definition one I've never encountered before.
I'm also not sure referring to people as "noobs" is going to help you empathize with their difficulty. ;)