Accessibility is important. Four months is not a lot of time for any large scale software project with a large team. Every little feature takes time. Why is it assumed that Cloudflare is not working on accessibility?
The open letter states the author contacted Matthew Prince (CEO, Cloudflare) 18 months ago, and received a response;
"...assuring me that the team was taking accessibility into account. In particular, you wrote the following, referring to your company’s mission: “Agree with you that it’s critical we not take a step backward as we’re working toward building a better Internet.”
If I had first told them about the problem 4 months ago, then of course it would be too soon to expect a solution. But as I wrote further down in the OP, I first contacted them about this roughly 18 months ago. As far as I can tell, they haven't done anything about it in all that time. And though I was previously in contact with the product manager, it has been 4 months since the last time he wrote to me, despite my recurring requests for an update.
Also to be clear, I didn't choose to escalate this now because it has been 4 months. The trigger was Cloudflare's "Impact Week", which included a blog post about their Flarability employee resource group.
If my understanding is correct, Cloudflare first released Browser Isolation 4 months ago.
If my experience in the industry is relevant, they just barely released an MVP to get ‘something out the door’.
I don’t know where accessibility is on their feature backlog (for all I know, maybe it isn’t) and I understand your point but I don’t think that 4 months is a long time for these things.
