This seems a bit of a failure of communication. Let's be honest: we all know that "thanks for your suggestion, we take this very seriously!" is business speak for "yeah yeah, go away" more often than not. Even if Cloudflare is better than this (I don't know), it's still the industry average and context in which Cloudflare exists.

So if you want to show you're actually taking something serious a bit more signalling is needed. I don't think anyone really benefited that there's a team actually working on this was only communicated after this article.