GoDaddy has the weirdest tech stack/tech support combination I have ever seen. I once had an issue where I was unable to update my credit card information, so I contacted their support. Their support process is basically having you give them full access to your account and then having the support person navigate your account like a regular user to see what problem you're facing. So, because I had a problem with the payment flow, she literally asked for my credit card information so she could see which error I was seeing. I was cool headed enough to explain why that was a ridiculous request but hanged up after that. No wonder they got hacked.
They used to randomly call us, and then ask US to verify our accounts, passcodes in order for them to tell us a domain was close to expiration.
Not an email. An unsolicited phone call where I have to validate my information.
I told them that was phishing 101 tactic and a bad practice to train users on. And if a call is standard, a user may reasonably assume an email may be too.
Ultimately they just removed my from their call list.
It was one of the most asinine things I’ve seen. It reminds me I need to move my companies domains to hover.
