My typical phone order for pizza lasts about 20-30 seconds, and goes as follows:
> "Hey could I get a large house special for pickup?"
> "Yeah it'll be ready in 15-20"
Then I go to the shop, tap the card while they grab the box with my phone number on it, and I leave. If it's a Friday, the time estimate is usually longer. Sometimes I'll order two.
Man. I phone, I order, I arrive 30 minutes later, and only then do they start making the pizza, so I sit and stare for 40 minutes, and then I pay my $40 and swear I’ll never do it again, until two weeks later.
That's unfortunate. I did have an experience recently where I ordered on a Friday and they gave me a "45-50" time estimate. I got there at 45 and they told me it'd be another 5 or 10. Saw a steady stream of app delivery people in and out the other door as I waited.
Usually I order on a Tuesday when they aren't busy and that's why I get the short and accurate time estimate - they likely start putting it together almost immediately.
> "Hey could I get a large house special for pickup?"
> "Yeah it'll be ready in 15-20"
Then I go to the shop, tap the card while they grab the box with my phone number on it, and I leave. If it's a Friday, the time estimate is usually longer. Sometimes I'll order two.