> When ordering pizza for pickup, there is no easier way to do it than using a phone. On average, it takes no more than 20 seconds
That is, until they realise that adding an artificial 10 minute delay, with elevator music interspersed with "Our operators are all busy. You are in a queue. Have you tried our app?" before a phone operator is even alerted to your call, will likely drive people back to the app where the real data is collected and profiled.
My gas company provides a number for you to call, which is 'great' for those queries that aren't covered by their FAQ section ... but this has never been answered sooner than 30 minutes, and that's excluding the initial menus to get to the point you want, which easily take about 10 minutes to get through. My average wait on the phone is about 50 minutes.
"Did you know you can do this on the app?" typically comes up every 2-3 minutes during that call.
That is, until they realise that adding an artificial 10 minute delay, with elevator music interspersed with "Our operators are all busy. You are in a queue. Have you tried our app?" before a phone operator is even alerted to your call, will likely drive people back to the app where the real data is collected and profiled.
My gas company provides a number for you to call, which is 'great' for those queries that aren't covered by their FAQ section ... but this has never been answered sooner than 30 minutes, and that's excluding the initial menus to get to the point you want, which easily take about 10 minutes to get through. My average wait on the phone is about 50 minutes.
"Did you know you can do this on the app?" typically comes up every 2-3 minutes during that call.