I've had mostly good experiences with dell's XPS 13 laptops. Coil whine has been a problem.
Dell is the only company I know of that really stands behind their products. The default(at least here) warranty includes next business day on-site repair.
The times I've had issues during the last 15+ years Dell has sent someone to fix it, fast. Nobody else seems to be willing to do that if their product fails. Must be really expensive for Dell when something goes wrong.
They do however stop producing/selling batteries much earlier than they should...
I worked for EMC through the acquisition by Dell. I spoke with a someone in Dell MFG about their test process. In short, they test as configured by the customer. We were discussing a blade server. I asked what happens if a customer buys an additional blade and that slot on the backplane doesn’t work, because it wasn’t tested? The answer: we get them a new backplane really quickly. Dell is all about removing cost from the business and that means they made the calculation that it’s cheaper to test as configured and pay for the few cases where someone upgrades and has an issue, versus test everyone’s machine comprehensively. Needless to say, this wasn’t the EMC way. So yes, it’s expensive to overnight a new part to customers, but someone has done the ROI and figured out that is cheaper than testing every system for every anticipated problem.
Lenovo took care of my Thinkpad T14s AMD when the keyboard started acting funky. Ordered the parts and sent a tech to my house to install it within a week. So I would still recommend getting a nice Thinkpad.
Dell is the only company I know of that really stands behind their products. The default(at least here) warranty includes next business day on-site repair.
The times I've had issues during the last 15+ years Dell has sent someone to fix it, fast. Nobody else seems to be willing to do that if their product fails. Must be really expensive for Dell when something goes wrong.
They do however stop producing/selling batteries much earlier than they should...