Good feedback. I think it's worth considering that most people aren't able to properly diagnose or troubleshoot something that's broken; especially electronics or mechanical things.
I'll try to add questions that will prompt users to reconsider their submission and give readers an idea if this is a legit failure.
Questions could include:
- Did the item break during or after the warranty period?
- Have you contacted the manufacturer for help?
- Would this problem prevent you from purchasing something else from this brand?
- Have you searched for reports of this issue online?
What condition was the item in prior to this particular issue?
> I think it's worth considering that most people aren't able to properly diagnose or troubleshoot something that's broken; especially electronics or mechanical things.
This is quite sad to consider. For a device like a telephone or laptop it’s quite understandable: adding the affordance for many (though not all) repairs would add cost and decrease reliability.
But there’s a kind of learned helplessness in not being able to dismantle and consider something manufactured. I’m a backpacker and the lines between make/modify/improvise/repair are often hard to find. And I think it’s also a kind of stance: the same self confidence and debugging perspective are required to fix a tent and figure out who should be president.
I'll try to add questions that will prompt users to reconsider their submission and give readers an idea if this is a legit failure.
Questions could include:
- Did the item break during or after the warranty period?
- Have you contacted the manufacturer for help?
- Would this problem prevent you from purchasing something else from this brand?
- Have you searched for reports of this issue online? What condition was the item in prior to this particular issue?