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> I'm not sure who they is in this context

Same "they" as the parent-- "for some subset of users you will never be good enough, and they’ll complain just as loudly about you as they do the default (far worse) option." Not implying that it's the channel's stance.

On any criterion: ease of repair, privacy, security, good citizenship, etc: there's some subset of critics who treat the best behaved companies and individuals worse than the worst. These are the people who e.g. give Apple a much harder time on privacy than Meta.



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