I plan to work on an idea I’ve been thinking about for 2 years already.
It’s a mix of Intercom and Bugsnag, but made for technical people. For indie-hackers and small dev-houses where developers themselves have to support users and are not affraid of code and stack traces. Especially for mobile apps.
All these customer support tools are web only and focused mostly on marketing and sales. But my experience from my failed startup is that it works really well to get in touch with your users when you’re an indie hacker. Or to bugfix while on live chat with the user who can reproduce a bug.
Also I don’t know why, but all these support tools except Intercom have really bad ux and are slow and buggy. They also neglect mobile apps, all is web only. Or maybe I’ missing some real gem on the field…
It’s a mix of Intercom and Bugsnag, but made for technical people. For indie-hackers and small dev-houses where developers themselves have to support users and are not affraid of code and stack traces. Especially for mobile apps.
All these customer support tools are web only and focused mostly on marketing and sales. But my experience from my failed startup is that it works really well to get in touch with your users when you’re an indie hacker. Or to bugfix while on live chat with the user who can reproduce a bug.
Also I don’t know why, but all these support tools except Intercom have really bad ux and are slow and buggy. They also neglect mobile apps, all is web only. Or maybe I’ missing some real gem on the field…