Isn't that the point? "Don't build your own infrastructure, outsource to the cloud!" has been the rally call for a decade. It's the entire reason "the cloud" has any value at all, beyond renting at hardware depreciation rates. Someone else is there maintaining the data center, managing failover, ensuring uptime, etc. by contract.
This press release could easily be interpreted as AWS backpedaling on a commitment to maintain its infrastructure.
Isn’t spending a significant portion of resources doing customer-specific work pretty much the opposite of the point? That sounds just like sysadmin work for hire, which is obviously valuable, but is essentially the key distinguishing factor from traditional server computing and cloud computing.
Of course at the edges there is always going to be overlap, since important customers will have feature requests and complaints that the cloud providers will learn from.
This press release could easily be interpreted as AWS backpedaling on a commitment to maintain its infrastructure.