Maybe you're being honest, but you're using a throwaway account and I use Cloud Jira every day. It's slow and bloated and drives me crazy.

Has a LOT to do with how it's configured and what plugins are installed.

It really doesn't. This is the excuse trotted out by Atlassian staff when defending their products in public forums, essentially "corporate propaganda". They have a history of gaslighting users, either telling them to disregard the evidence of their own lying eyes, or that it's their own fault for using the product wrong somehow.

I tested the Jira cloud service with a new, blank account. Zero data, zero customisations, zero security rules. Empty.

Almost all basic operations took tens of seconds to run, even when run repeatedly to warm up any internal caches. Opening a new issue ticket form was especially bad, taking nearly a minute.

Other Atlassian excuses included: corporate web proxy servers (I have none), slow Internet (gigabit fibre), slow PCs (gaming laptop on "high performance" settings), browser security plugins (none), etc...

> Opening a new issue ticket form was especially bad, taking nearly a minute.

At that point, something mustve been wrong with your instance. I'd never call jira fast, but the new ticked dialog on a unconfigured instance opens within <10s (which is absolutely horrendous performance to be clear. Anything more then 200-500ms is.)

Cloud Jira is notably slower than on-prem Jira, which takes on the order of 10 seconds like you said.

That does not mirror my own experience. And it's very easy to validate. Just create a free jira cloud instance, takes about 1 minute ( https://www.atlassian.com/software/jira/try ) and click new issue.

it's open within 1-2 sec (which is still bad performance, objectively speaking. It's an empty instance after all and already >1s )

Ah, there's a new UI now. The last time I tested this, the entire look & feel was different and everything was in slow motion.

It's still sluggish compared to a desktop app from the 1990s, but it's much faster than just a couple of years ago.

Atlassian themselves don't use JIRA Cloud. They use the datacenter edition (on-premise) for their public bug tracker, and it's sooooo much faster than the Cloud version: https://jira.atlassian.com/browse/

This is just not true. The create new issue form appears nearly immediately. I have created two tickets right now - in less than a minute including the writing of few sentences.

Have you ever used an old ticketing system like remedy? Ugly as sin, but screens appear instantly.

I think Web apps have been around so long now people have forgotten how unresponsive things are vs old 2 tier stuff.

I’ve used Remedy in three different shops, and the experience varied dramatically. The entry screen might have popped instantly, but RPC timeouts on submission were common. Tab order for controls was the order they were added, not position on the screen. Remedy could be pleasant, but it was very dependent on a competent admin to set up and maintain it.

There's a definite vibe these days of "this is how it's always been" when it really hasn't.

I’m starting to think that these people praising Jira are just part of an architected PR campaign that tries to deny what’s evident to the end users: Jira is slow, bloated in many cases almost unusable.

With cloud Jira you get thrown on a shared instance with no control over who you're sharing with, so it's random whether yours will be fast or extremely slow.