> The business can jump up and down all it wants, if the customers decide to leave.
I think the point is that, for a few minutes of downtime, businesses lose so little customers that it's not worth avoiding that downtime.
Just now, we had a 5m period where disney+ stopped responding. We aren't going to cut off our toddler from peppa big and bluey for 5m of downtime per day, nevermind per week.
You appeared to be under the impression that 3m downtime/week is enough to make people leave. This is simply not true, especially for internet services where the users are conditioned to simply wait.
I think the point is that, for a few minutes of downtime, businesses lose so little customers that it's not worth avoiding that downtime.
Just now, we had a 5m period where disney+ stopped responding. We aren't going to cut off our toddler from peppa big and bluey for 5m of downtime per day, nevermind per week.
You appeared to be under the impression that 3m downtime/week is enough to make people leave. This is simply not true, especially for internet services where the users are conditioned to simply wait.