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I think the machines are broken way less often than people give McDonald's negativity over. In my estimation that's probably why corporate hasn't cared to fix the problem until recently.

Sure, a lot of people notice when they're broken, but a lot of people notice when AWS is down for an hour ~one time a year, too.

On top of that, depending where you are if your local McDonald's has a broken ice cream machine you probably aren't all that far away from another one. Perhaps corporate gets their sale either way?



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