>> They should rename to Success Customer Account Manager.

No -- the one referencing crime should NEVER have be turned into an acronym.

Crimes should not be described in euphemistic terms (which is exactly what the acronym is)

You could argue "pornography" is the euphemism?

Most companies just call 'em CSMs

but that makes them sound like Managers, which is not what they are -- glorified sales people, really.

actual Managers hate that

Supervisor Customer Account Manager: a remote kind of job, paid occasionally with gift cards

...performed by cheap, open weight LLM.