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100% this.

When you need to work with the government, the last thing you want is a program limited by a specific set of rules and interfaces. You want a person who understands your (sometimes unique) issue, who knows how things actually work, and can work around the restrictions imposed upon programs. Someone who can pick up a phone, help you out of bureaucratic corners.



Me: My customer number is not correctly associated with my account on uspto.gov. What is the phone number I should call for help?

America.gov AI: Call the Patent Electronic Business Center for USPTO.gov account and customer-number association issues. Toll-free: 866-217-9197

Not bad at all!




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