Google Adwords technical support isn't so bad now that they have a call center. They can't actually resolve anything but do write a message on your behalf to the 2nd tier support. Having used it about 4-5 times now it takes about between 3 to 7 days to solve a problem... longer if they are confused.
Before having used Google's email support for years it is all outsourced to India who just send out faq responses to your intial emails. The email support does seem to have some power to fix problems but first you have to learn how to describe your problem in as few words as possible. Never be verbose. Emails get responded to during India daylight hours.
Google Adwords work so well that if Google Ad-bot goes crazy and nukes your campaign/adgroup etc other companies have bought your url as an ad so your customers end up in the wrong place, people can't tell the difference between the ads/organic so they often never make it down to the organic links, etc. You can loose thousands and have higher technical support while Adwords is getting around to looking into what happened this time with the ad.
Of course it makes sense they would offer support for Adwords -- a product with which they draw in revenue. This article, however, talks about their Adsense product, with which they pay customers.
And obviously, they have to have ad sellers to have ad buyers, but I still find it curious that they offer support for one and not the other.
but I still find it curious that they offer support for one and not the other
It's pretty simple. Without AdWords, Google would not exist. They could drop AdSense and nobody would really notice. I'm exaggerating, but AdWords really is Google, and AdSense isn't necessary.
5 years Adwords support was awful. I was told by a rep that they wouldn't assign an account manager to you unless you spent $10k/month. If you didn't, you were pretty much up the creek. Now days, it doesn't seem nearly that bad. They're always pestering even my small accounts to try to "help".
Google Adwords technical support isn't so bad now that they have a call center. They can't actually resolve anything but do write a message on your behalf to the 2nd tier support. Having used it about 4-5 times now it takes about between 3 to 7 days to solve a problem... longer if they are confused.
Before having used Google's email support for years it is all outsourced to India who just send out faq responses to your intial emails. The email support does seem to have some power to fix problems but first you have to learn how to describe your problem in as few words as possible. Never be verbose. Emails get responded to during India daylight hours.
Google Adwords work so well that if Google Ad-bot goes crazy and nukes your campaign/adgroup etc other companies have bought your url as an ad so your customers end up in the wrong place, people can't tell the difference between the ads/organic so they often never make it down to the organic links, etc. You can loose thousands and have higher technical support while Adwords is getting around to looking into what happened this time with the ad.