Did you miss the "Pani Agnieszko, naprawdę współczujemy, jesteśmy z panią!"("Ms. Agnes, we're really sorry too, we're here for you")(that's a terrible translation, but oh well) part? There's absolutely no ambiguity here.
There is no way to avoid that in the polish language, as someone else pointed out already. Nouns and sometimes even verbs or adjectives have gender, and you need to use either the male form or female form according to the situation
Did you miss the "Pani Agnieszko, naprawdę współczujemy, jesteśmy z panią!"("Ms. Agnes, we're really sorry too, we're here for you")(that's a terrible translation, but oh well) part? There's absolutely no ambiguity here.